I’m missing MLS data or seeing inaccuracies with CT IDX Pro?

The CT IDX Pro plugin will pull general MLS data every 5 minutes to add new, update existing, and expire old out, based on the property type, location, and price min/max settings. A specific pull for your agent/office listings is done every hour and this will be for the entirety of what’s available, the general settings don’t apply in this case.

We update the data in a given market every 4 hours however we advise waiting 24 hours before being concerned about newly submitted listings because there are circumstances where the MLS does not make newly submitted listings available for us to download immediately.

In terms of updating existing data on your site the listings are expired out every 12 hours, without getting too technical here’s the process:

1. The listing comes around in query processes
2. Checks for cache expiration
3. If true > it checks the API to see if the listing still exists
4. If it does > it checks for changes > updates the listing
5. If it doesn’t exist > it’s removed from the site

If you’re not seeing any data please see:

I’m not seeing any data with CT IDX Pro?

If you’re seeing inaccuracies or still missing data:

This can happen from time to time, all you need to do is open a live chat with us and share the MLS #s then we can have a look into the issue and get your feed resolved.